CHIEF OPERATING OFFICER

The chief operating officer (COO) will oversee the design, enhancement, implementation, reporting, and oversight of the startup business financials, operations, human resources and compliance. Reporting to the Managing Director (CEO) and working as a key member of the business’s Founder’s and Management teams, the COO will take a leadership role in building, implementing, and overseeing all of the financial systems, processes, workflows, and procedures. The COO will also pay a critical role in helping to shape and guide the future growth and development of the business. The COO will develop, refine and implement Operations strategy. S/he will be responsible for the management of the overall quality and efficiency of operations. S/he will ensure that the company delivers an outstanding performance, services and will ensure that our constituents and client’s remain in focus at all times.

Cultural Compatibility: The COO would greatly benefit from having a personal interest in the mission of the organization.  QPI’s Mission is to bring a quiet experience to worldwide audience.  A personal interest in quiet places, quieting of the mind and an overall desire to make a positive change in the world through the pursuit of finding, preserving and protecting quiet would be essential in considering this position.  Finally, the desire to do the right thing, act with the utmost integrity and be a part of a socially conscious organization that’s primary focus is Global Sound awareness and the management principles to help improve the auditory quality of the planet.

Essential Duties and Responsibilities:

Achieve Business Performance

  • Be accountable for the aggregate plan and delivery of systems, certifications, operations, and overall business management as well as, the general operating model of QPI.

  • Leverage the advantages of bringing together the operational expertise and drive through more efficient ways of working.

  • Ensure strategic objectives shaped at The Founder and Executive Management level are translated into tactical business plans with mechanisms for key measurements in place to monitor progress.

  • Ensure the technology of the business model are current and evergreened in perpetuity.

  • Ensure that business change projects are delivered in line with directions from The Founders and Executive Management level.

  • Coordinate the efforts of the different operational areas under management to ensure minimal duplication of efforts, maximum efficiency and to maximize value for money.

  • Re-balance resources between different areas e.g. reallocating budgets, but within overall approved resources for the year.

  • Contribute to the development of business unit strategy for the next 2-3 years by providing a view on potential improvements for products or services and an assessment of the existing situation and anticipated changes in the external environment.

  • Manage departmental budgets including signing off of invoices and quotes within mandate. >Escalate out of budgets items to the Managing Director (CEO) for approval.

  • Sign off capital expenditure within budget. This includes approving purchase or sell decisions for everything the business needs.

  • Analyze effectiveness of processes and systems in use in general and recommend corrective action or automation.

  • Review performance against balanced scorecard components as prescribed by the Executive Management, discuss gaps and agree on action plans to close gaps.


Driving Business Direction

  • To be an integral part and driver of the strategic planning, budgeting and forecasting of business requirements and decision making process.

  • Build strong relationships with key external stakeholders, government, suppliers, etc. to ensure correct focus and direction for the bank at operations and technology level.

  • Ensure an effective and efficient operating model is maintained.

  • Develop and facilitate planning across the COO environment.

  • Accountable for driving the business model under the COO environment

  • Serve on external committees where applicable

  • Ensure that risk is effectively addressed in all aspects of the business under the COO

  • Ensure that a proper infrastructure (building, systems and staff complement) is maintained and developed for QPI Operations.

  • Accountable for planning, certifying and the opening of new Quiet Places.


People Management/Leadership
• Build strong relationships with key stakeholders and peers on Executive Management to ensure the correct focus
• Provide clear directions on strategic goals, translating and prioritizing them into business and performance measures.
• Lead, inspire and coach a team of high caliber professionals, creating succession to key roles and enhancing QPI management capability.
• Monitor the strict adherence to governance and setting high standards of professionalism across the functions
• Ensure that managers create effective workforce plans and recruitment demands plans for their areas.

Basic Requirements
• Has leadership and management abilities
• Possesses a passion to help team members and clients
• Able to see the big picture and plan out details
• Direct communications
• Detail-oriented, Goal-oriented, task driven
• Strong process and planning orientation
• Enjoys being part of the team and creating a team environment
• Designs efficient systems, seeks productivity
• Balances team’s needs with goals of practice
• Ability to delegate to the right team members


Educational and Experience Requirements and Preferences
• A minimum of 15 years of business management experience across a range of business disciplines
• Should have a Post Graduate degree or MBA from a recognized University/Institute and possesses requisite experience in HR frameworks, financial management, marketing and operations
• Financial reporting capabilities including budgeting and cash flow management
• Strong general IT infrastructure knowledge
• Strong human capital management knowledge
• Building financial advice related compliance knowledge
• Financial planning industry knowledge

Additional Qualifications: This is a global company and will have overseas operations, therefore it may also be beneficial to have multiple language skills.  The company is in startup mode moving towards growth mode which will require the candidate to also take on additional roles initially.

Working Conditions: Will work in a remote environment initially. Extensive travel for conducting presentations to secure financing, solicit collaborators and present business plans will be necessary, as well as for investor road shows.

Supervises: A team of which this candidate will build as the needs develop.

Chief Financial Officer, Founding Partner

The content of the following job description is based on the assumption that the CFO will develop the proper staffing to address accounting and treasury functions. Initially, the CFO will be fulfilling the job of a controller, while also handling cash management and risk planning activities on the side. Also, note that this position requires a strong fund-raising background, rather than those with accounting expertise, strong ability to recruit, train and develop people in a startup environment.

Basic Function: The chief financial officer position is accountable for the administrative, financial, and risk management operations of the company, to include the development of a financial and operational strategy, metrics tied to that strategy, and the ongoing development and monitoring of control systems designed to preserve company assets and report accurate financial results. Knowledge of both for profit and not for profit businesses is important.  Background in technology companies, especially start up organizations could prove crucial to the success of the “job fit”.

Cultural Compatibility: The CFO would greatly benefit from having a personal interest in the mission of the organization.  QPI’s Mission is to bring a quiet experience to worldwide audience.  A personal interest in quiet places, quieting of the mind and an overall desire to make a positive change in the world through the pursuit of finding, preserving and protecting quiet would be essential in considering this position.  Finally, the desire to do the right thing, act with the utmost integrity and be a part of a socially conscious organization that’s primary focus is Global Sound awareness and the management principles to help improve the auditory quality of the planet.

Principal accountabilities are:

Planning

1.    Assist in formulating the company's future direction and supporting tactical initiatives

2.    Monitor and direct the implementation of strategic business plans

3.    Develop financial and tax strategies

4.    Manage the capital request and budgeting processes

5.    Develop performance measures that support the company's strategic direction

Operations

1.    Participate in key decisions as a member of the executive management and Founder’s team

2.    Maintain in-depth relations with all Founding members as well as the management team

3.    Manage the accounting, human resources, investor relations, legal, tax, and treasury departments

4.    Oversee the financial operations of subsidiary companies and foreign operations

5.    Manage any third parties to which accounting or finance functions have been outsourced

6.    Oversee the company's transaction processing systems

7.    Implement operational best practices

8.    Oversee employee benefit plans, with particular emphasis on maximizing a cost-effective benefits package

9.    Supervise partnerships, memberships, subscriptions, partnerships, collaborations, endorsements, licensing programs, revenue enablers acquisitions and due diligence and negotiate desired relationships as mentioned.

Financial Information

1.    Oversee the issuance of financial information

2.    Personally review and approve all reporting and legal requirements of the organization. (ie Form 8-K, 10-K, and 10-Q filings with the Securities and Exchange Commission (if the company is publicly held))

3.    Report financial results to the Founders, Executive Team and board of directors

Risk Management

1.    Understand and mitigate key elements of the company's risk profile

2.    Monitor all open legal issues involving the company, and legal issues affecting the business

3.    Construct and monitor reliable control systems

4.    Maintain appropriate insurance coverage

5.    Ensure that the company complies with all legal and regulatory requirements

6.    Ensure that record keeping meets the requirements of auditors and government agencies

7.    Report risk issues to the audit committee of the board of directors

8.    Maintain relations with external auditors and investigate their findings and recommendations

Funding

1.    Secure funding

2.    Write Grant requests

3.    Monitor cash balances and cash forecasts

4.    Arrange for debt and equity financing

5.    Invest funds

6.    Manage Grants

Third Parties

1.    Participate in conference calls with the investment community

2.    Maintain banking relationships

3.    Represent the company with socially conscious investment bankers and investors

Desired Qualifications: The candidate chief financial officer should have a master's degree in accounting or business administration, or equivalent business experience and 10+ years of progressively responsible experience for a major company or division of a large corporation.  Should have experience in partnering with an executive team, and have a high level of written and oral communication skills. Preference will be given to candidates with an MBA in Finance and the Certified Public Accountant or Certified Management Accountant designations.

Additional Qualifications: This is a global company and will have overseas operations, therefore it may also be beneficial to have multiple language skills.  The company is in start up mode moving towards growth mode which will require the candidate to also take on the role of the controller initially.

Working Conditions: Will work in a remote environment initially. Extensive travel for conducting presentations to secure financing, solicit collaborators and present business plans will be necessary, as well as for investor road shows.

Supervises: Controller, Tax Manager, Human Resources Manager, Investor Relations Officer.  A team of which this candidate will build as the needs develop.

Controller

The Controller position will be accountable for the accounting operations of the company, to include the production of periodic financial reports, maintenance of an adequate system of accounting records, and a comprehensive set of controls and budgets designed to mitigate risk, enhance the accuracy of the company's reported financial results, and ensure that reported results comply with generally accepted accounting principles or international financial reporting standards.

Essential Duties and Responsibilities:

Management

  • Maintain a documented system of accounting policies and procedures

  • Manage outsourced functions

  • Oversee the operations of the accounting department, including the design of an organizational structure adequate for achieving the department's goals and objectives

  • Oversee the accounting operations of subsidiary corporations, especially their control systems, transaction-processing operations, and policies and procedures.

Transactions

  • Ensure that accounts payable are paid in a timely manner

  • Ensure that all reasonable discounts are taken on accounts payable

  • Ensure that accounts receivable are collected promptly

  • Process payroll in a timely manner

  • Ensure that periodic bank reconciliations are completed

  • Ensure that required debt payments are made on a timely basis

  • Maintain the chart of accounts

  • Maintain an orderly accounting filing system

  • Maintain a system of controls over accounting transactions

Reporting

  • Issue timely and complete financial statements

  • Coordinate the preparation of the corporate annual report

  • Recommend benchmarks against which to measure the performance of company operations

  • Calculate and issue financial and operating metrics

  • Manage the production of the annual budget and forecasts

  • Calculate variances from the budget and report significant issues to management

  • Provide for a system of management cost reports

  • Provide financial analyses as needed, in particular for capital investments, pricing decisions, and contract negotiations

Compliance

  • Coordinate the provision of information to external auditors for the annual audit

  • Monitor debt levels and compliance with debt covenants

  • Comply with local, state, and federal government reporting requirements and tax filings

Additional Accountabilities:

  • If the company is publicly held, then add a requirement to be responsible for the filing of quarterly and annual reports with the Securities and Exchange Commission

  • If the company is a small one, then the controller likely assumes the responsibilities of the chief financial officer

Desired Qualifications: The controller candidate should have a Bachelor's degree in accounting or business administration, or equivalent business experience and 10+ years of progressively responsible experience for a major company or division of a large corporation.  Preference will be given to candidates with the Certified Public Accountant or Certified Management Accountant designations.

Working Conditions: Primarily in an office environment. Will be expected to travel as needed to company subsidiaries, as well as to potential acquirees to conduct due diligence. Periodic weekend or evening work is expected.

Supervises: All accounting staff

Chief Marketing Officer

The Chief Marketing Officer (CMO) is responsible for overseeing the planning, development and execution of the organization's marketing and advertising initiatives. Our CMO will ensure the organization's message is distributed across channels and to targeted audiences in order to meet all objectives.  This is a start up organization and will require a “hands on” approach to building the department from the ground up.

CMO Responsibilities Include:

  • “Listening” to the trends of the market and directing the market research efforts of the company

  • Liaising with other departments to guide a unified approach to customer service, distribution etc. that meets market demands

  • Defining and developing marketing strategies to support the company’s overall strategies and objectives

  • Recruiting, training and managing the marketing team as the business grows and develops

Job brief

We are looking for an experienced Chief Marketing Officer (CMO) to oversee all marketing operations of the company and develop its marketing strategy and vision. You will be in charge of recruiting, hiring and training a team of enthusiastic marketing professionals and will direct our marketing efforts towards great success.

An excellent CMO is passionate for their profession and have great knowledge for all things marketing. They can balance a practical mindset with a creative business acumen and lead people through complex marketing operations.

The goal is to ensure the company’s marketing efforts are successful in helping it secure a world wide audience interested in improving the quietude of the planet. We need to identify and outperform all forms of competition.


Cultural Compatibility: The CMO would greatly benefit from having a personal interest in the mission of the organization.  QPI’s Mission is to bring a quiet experience to worldwide audience.  A personal interest in quiet places, quieting of the mind and an overall desire to make a positive change in the world through the pursuit of finding, preserving and protecting quiet would be essential in considering this position.  Finally, the desire to do the right thing, act with the utmost integrity and be a part of a socially conscious organization that’s primary focus is Global Sound awareness and the management principles to help improve the auditory quality of the planet.

Responsibilities

·       “Listen” to the trends of the market and direct the market research efforts of the company

·       Liaise with other departments to guide a unified approach to customer service, distribution etc. that meets market demands

·       Define marketing strategies to support the company’s overall strategies and objectives

·       Develop a feasible marketing plan for the department and oversee its day-to-day implementation

·       Plan and organize marketing functions and operations (product development, branding, communications etc.), and ensure they project the company’s unique “voice”

·       Design and coordinate promotional campaigns, PR and other marketing efforts across channels (digital, press etc.)

·       Build a highly efficient team of marketing professionals

·       Create a solid network of strategic partnerships

·       Manage the press, media and social networks of QPI

Requirements

·       Proven experience as chief marketing officer or similar role

·       Prior work and success in a start up environment as a marketing leader

·       Demonstrable experience in developing efficient strategies and business plans for all marketing aspects (branding, product promotion etc.)

·       Solid understanding of market research and data analysis methods

·       Ability to apply marketing techniques over digital (e.g. social media) and non-digital (e.g. press) channels

·       Understanding of different business disciplines (IT, finance etc.)

·       Proficient in MS Office and business software (e.g. CRM)

·       A leader with both creative and analytical capabilities

·       Outstanding communication (written and verbal) and interpersonal abilities

·       BSc/BA in business administration, marketing, communications or relevant field; MSc/MA will be a plus

·       Additional Qualifications: This is a global company and will have overseas operations, therefore it may also be beneficial to have multiple language skills.  The company is in start up mode moving towards growth mode which will require the candidate to also take on multiple roles initially.

·       Working Conditions: Will work in a remote environment initially. Extensive travel for conducting presentations to secure financing, solicit collaborators and present business plans will be necessary.

·       Supervises: A team of which this candidate will build as the needs develop.

Executive Director of Quiet Access (All Disabilities)

I currently know the former head of Audiology at University of Texas—Dallas, housed at the Graduate School of Brain and Behavioral Sciences (where I gave a lecture in 2013).  He is now retired and living in the Seattle area.  When we get into QPI onto solid ground I will reach out to him to start a head hunt if we want to fill this position.

I think that Lance Oditt (aka Lance O) who I met would make a better ED for Quiet Access--more to discuss. He and I are planning a VR this spring for Olympic Park and we might use this at QPI.

Executive Director of Education Program

This is a position that should be an Employment opportunity.  I feel it of utmost importance in the pursuit of quiet realization that education and youth programs are paramount to long term success. The future success of social and cultural change will depend upon early adoption and education programs. I agree that youth participation could be really powerful. Laila Fan (who Matt and I are visiting) has worked with children in Taiwan and even published a book.